Privacy Policy

At AM 2 PM Taxi & Delivery, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with applicable privacy laws. By using our services, you agree to the terms of this policy.

1. Information We Collect

To provide you with our taxi and delivery services, we collect the following personal information:

• Name: Required to identify and address you during service.
• Phone Number: Used for communication regarding your ride or delivery.
• Email Address: For sending receipts, confirmations, and important service updates.
• Home/Delivery Address: Necessary for validating user.
• Credit Card Information: Collected for payment processing.

2. How We Use Your Information

Your personal information is used for the following purposes:

• Service Fulfillment: To plan and execute your rides or deliveries efficiently.
• Communication: To notify you about your scheduled trips, changes, and other important updates.
• Payment Processing: Your credit card details are shared with Moneris, our trusted payment processing partner. Please review their privacy policy for further details on how they manage your payment information.

3. Sharing of Information with Drivers

To ensure efficient service, we share your personal information (name, phone number, address) with the drivers assigned to your journey or delivery. This allows them to accurately execute the service. Drivers are required to use this information solely for the purpose of completing your service request.

4. Data Retention and Deletion

We retain your personal data for six (6) months after your service has been completed. After this period, your information is automatically deleted from our systems unless retention is required for legal or regulatory reasons.

5. Data Security

At AM 2 PM Taxi & Delivery, we take data security seriously and implement standard industry protocols to protect your personal information. These include:

• Encryption: Your data is encrypted during transmission and storage to prevent unauthorized access.
• Access Control: We restrict access to your personal data to authorized personnel only.
• Monitoring and Auditing: We regularly audit our systems to identify potential vulnerabilities and ensure the continued safety of your data.

However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

6. Third-Party Payment Processor

We use Moneris to process all credit card transactions. Please review their privacy policy for a better understanding of how your payment data is handled by Moneris. AM 2 PM Taxi & Delivery is not responsible for the privacy practices of Moneris.

7. Your Rights

You have the right to:

• Access and Correct Your Information: We cannot entertain any request to access the personal information we hold about you and correct any inaccuracies.
• Withdraw Consent: You can withdraw your consent for us to process your personal data at any time. However, this may affect our ability to provide services to you.
• Data Deletion: You may request the deletion of your personal information before the standard 6-month period by contacting us directly.

8. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on our website, and your continued use of our services after any such changes constitutes your acceptance of the new terms.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

AM 2 PM Taxi & Delivery
PO Box - 128, Owen Sound,
ON, N4K 5N3

By using AM 2 PM Taxi & Delivery services, you acknowledge that you have read and understood this Privacy Policy.